Last Updated on May 13, 2026
Losing a phone, wallet, pair of sunglasses, or a kid’s favorite plush at Disneyland happens more often than you would think. The good news is that Disneyland has a solid system for collecting and returning lost items, and cast members are genuinely good at holding onto things guests leave behind. The bad news is that the process is not instant, and the faster you act, the better your chances of getting your stuff back.
Here is exactly what to do, who to contact, and how the system works.
If You Are Still at the Resort: Go Back First
Before doing anything else, return to the specific spot where you last had your item and talk to a cast member there. This is the single most effective step you can take.
Cast members at attractions, restaurants, and shops collect forgotten items and hold them at their location for a period of time before turning them in to the central Lost and Found facility. If you left your phone on a ride vehicle, your sunglasses at a restaurant table, or your bag at a show, go back immediately. Your item may still be right there.
This is especially important for items lost on rides. If something fell out of your pocket or bag during an attraction, tell a cast member at the ride exit right away. They can radio the ride team to check the vehicle before it cycles again. Do not try to retrieve items from ride areas yourself. Those areas are restricted for safety reasons, and cast members will handle it.
The Lost and Found Facility
If you cannot find your item at the source, head to the central Lost and Found facility. There is one location for the entire Disneyland Resort. It covers Disneyland Park, Disney California Adventure, Downtown Disney, and the resort hotels. You only need to visit this one spot regardless of where you lost your item.
The Lost and Found building is located to the left of the main entrance to Disneyland Park when you are facing the gate, in the Esplanade between the two park entrances. It is near the locker area. If you are standing in the Esplanade facing the Disneyland Park gate, turn left and you will see it on your right.
Phone number: (714) 817-2166. This line may go to voicemail during busy periods. Leave your name, callback number, a description of the item, and your Chargerback report number if you have one. Cast members will return your call.
How to File a Report Online (Chargerback)
Disneyland Resort uses an online system called Chargerback to track all lost and found items. This is the primary way to report a lost item, especially if you have already left the resort.
To file a report, go to chargerback.com/disneyland or visit the official Disneyland Lost and Found page and follow the link to the online report form. You will select the area of the resort where you last had the item (Disneyland Park, DCA, Downtown Disney, or a specific hotel), provide a detailed description including color, brand, size, and any distinguishing features, and submit the form.
Once submitted, you will receive an email from Chargerback with your lost item report number. Chargerback shares your report details with the Disneyland Resort team so they can search for your item, and you will receive periodic email updates about your search status.
File your report as soon as you realize something is missing. The sooner you report it, the better your chances. Even if it has been a few weeks since your visit, file the report anyway. Items are held for a limited period, and yours may still be in the system.
How Long Disneyland Holds Lost Items
The exact retention policy is not published by Disneyland, but the general practice based on guest reports and the Walt Disney World equivalent (which uses the same Chargerback system) is that high-value items like wallets, phones, prescription glasses, cameras, credit cards, and keys are held for up to 90 days. Lower-value items like sunglasses, hats, toys, clothing, and general merchandise are held for approximately 30 days. These timeframes are not guaranteed, so filing your report promptly gives you the best shot.
Lost an Item on a Ride
Items that fall out of vehicles on rides are one of the most common lost item situations at Disneyland. Phones, hats, sunglasses, and mouse ears fly off on rides like Indiana Jones Adventure, Matterhorn Bobsleds, Space Mountain, and Big Thunder Mountain Railroad regularly.
If you are still at the park, tell a cast member at the ride exit immediately. They can contact the attraction operations team to check vehicles during the next maintenance cycle. Ride teams collect items from vehicles and ride areas throughout the day and turn them in to Lost and Found.
If you have already left the park, file a Chargerback report with as much detail as possible: the specific ride, the approximate time you rode, what the item looks like, and where in the vehicle you were seated. For phones, include the IMEI number if you have it (on iPhone: Settings, General, About; on Android: dial *#06#). The IMEI helps cast members verify ownership when a match is found. Phones are among the most commonly recovered ride items.
Lost an Item at a Disneyland Resort Hotel
If you left something in your hotel room or a hotel common area, start by contacting the specific hotel’s front desk directly. The three on-property hotels are the Grand Californian, the Disneyland Hotel, and Pixar Place Hotel. Ask for housekeeping or the lost and found department, describe your item, and give them the room number you stayed in.
Housekeeping teams check rooms after checkout and collect items guests leave behind. If you have already checked out and left the property, file a Chargerback report online in addition to calling the hotel. Some guests have reported receiving recovered items shipped back to them, particularly high-value items like prescription glasses and phones, but this is not a guaranteed service. Always follow up with both the hotel and Chargerback.
Lost a MagicBand+ or Magic Key Card
If you lose your MagicBand+ during your visit, check with Guest Relations inside either park. They can look up your account and help you with replacement options. If you lose a Magic Key card, Guest Relations can also reissue one. Having your confirmation email or account information on your phone speeds up this process.
Separated from a Child or Vulnerable Adult
If you are separated from a child or an adult in your party who needs assistance, do not go to Lost and Found. This is a different process that requires immediate action.
Contact any cast member immediately. Every cast member in the resort can radio for help and initiate Disneyland’s reunification protocol. You can also go directly to the nearest Baby Care Center, which doubles as a Lost Children facility. There is one near the main entrance area of each park. Cast members are trained for this situation and will help you quickly.
If You Find Someone Else’s Lost Item
If you come across a forgotten item at an attraction, restaurant, or shop, hand it to the nearest cast member. They will hold it at their location and eventually turn it in to Lost and Found. If you find something in the middle of a walkway or pathway away from any specific location, you can bring it to the Lost and Found facility yourself or give it to any cast member you see. The system works best when guests help each other out.
How to Avoid Losing Things in the First Place
Use a bag with a secure closure on rides. Open-top totes and drawstring bags are asking for trouble on fast-moving attractions. A backpack with a zipper or a crossbody bag with a clasp keeps everything locked down. On rides that have hooks or pouches in the vehicle (like Indiana Jones Adventure), use them. Secure loose items before the vehicle moves.
Take off hats and mouse ears before boarding any ride with speed, drops, or sharp turns. Matterhorn, Space Mountain, Big Thunder Mountain, Indiana Jones, and Incredicoaster are all notorious for launching headwear into the void. Stuff them in your bag or hold them in your lap.
Photograph your valuable items before your trip. Having a photo of your phone case, camera, or wallet makes describing it to Lost and Found significantly more specific and speeds up the matching process.
Note your phone’s IMEI number before visiting. Write it down or keep a screenshot somewhere accessible. If your phone is lost, this number is the fastest way for cast members to verify ownership.
Use Apple AirTags or Tile trackers on items that matter. Attaching a tracker to your bag, stroller, or camera equipment means you can see exactly where it is even after it has been turned in to Lost and Found. This also gives cast members a way to confirm the item is yours.
Designate one person in your group as the bag carrier for every ride. That person holds all phones, wallets, and valuables in a securely zipped bag. This prevents the “I thought you had it” conversation at the ride exit.
Label everything important. A luggage tag with your name and phone number on your stroller, your name written inside a hat, a label inside your child’s backpack. Small effort, massive increase in return rates.
Quick Reference
| Situation | What to Do | Contact |
|---|---|---|
| Lost item, still in the park | Go back to where you lost it and ask a cast member, then visit Lost and Found | Lost and Found building, left of Disneyland Park entrance |
| Lost item, already left the resort | File a Chargerback report online immediately | chargerback.com/disneyland |
| Phone lost on a ride | Tell cast member at ride exit immediately, then file Chargerback report | (714) 817-2166 |
| Item left in hotel room | Call hotel front desk directly, also file Chargerback report | Hotel front desk + Chargerback |
| Lost MagicBand+ or Magic Key card | Visit Guest Relations inside either park | Guest Relations |
| Separated from a child | Contact any cast member immediately, or go to nearest Baby Care Center | Any cast member |
| Following up on existing report | Call Lost and Found with your Chargerback report number | (714) 817-2166 |
Plan Your Disneyland Visit
For the full strategy on navigating both parks, prioritizing rides, and avoiding common trip mistakes, the Enchanted Insider Disneyland Itinerary Guide covers everything. For the best rates on hotel and ticket packages near the resort, Get Away Today is the travel partner we use and recommend for Disneyland Resort vacations.
FAQ
The Disneyland Lost and Found phone number is (714) 817-2166. This line may go to voicemail during busy periods. Leave your name, a callback number, a description of the lost item, and your Chargerback report number if you have one. Cast members will return your call.
The Lost and Found facility is located to the left of the main entrance to Disneyland Park, in the Esplanade between the two park entrances near the locker area. This single location covers items lost anywhere at Disneyland Resort, including both parks, Downtown Disney, and the resort hotels.
Disneyland uses a system called Chargerback to track lost items. File a report at chargerback.com/disneyland or through the official Disneyland Lost and Found page. You will receive an email with a report number and periodic updates on your search status. File as soon as possible for the best chance of recovery.
Based on guest reports and the Walt Disney World equivalent system, high-value items like phones, wallets, and prescription glasses are typically held for up to 90 days. Lower-value items like hats, sunglasses, and clothing are held for approximately 30 days. Filing a Chargerback report promptly gives you the best chance of recovery.
Tell a cast member at the ride exit immediately. They can radio the ride team to check the vehicle before it cycles again. If you have already left the park, file a Chargerback report online with the specific ride name, the approximate time you rode, and the phone’s IMEI number if you have it. Phones are among the most commonly recovered ride items.