Updated April 2026 — Step-by-step guide to reporting lost items at Disneyland Resort, contact information, location, and tips for recovering your belongings.
Losing something at Disneyland — a phone, wallet, sunglasses, or a child’s favorite toy — can turn a magical day stressful fast. The good news is that Disneyland Resort has a well-organized lost and found system and Cast Members are genuinely excellent at collecting and holding items that guests leave behind. This guide tells you exactly what to do, who to contact, and how to maximize your chances of getting your item back.
Disneyland Lost and Found Quick Reference
| Situation | What to Do | Contact |
|---|---|---|
| Lost item — still in the park | Return to where you lost it, then visit Lost and Found at park entrance | Left of Disneyland Park main entrance |
| Lost item — already left the resort | File Chargerback report online immediately | disneyland.disney.go.com/guest-services/lost-and-found |
| Phone lost on a ride | Tell Cast Member at ride exit immediately, then file Chargerback report | (714) 817-2166 |
| Item left in hotel room | Contact hotel front desk directly, also file Chargerback report | Hotel front desk + Chargerback |
| Separated child | Contact any Cast Member immediately — do NOT go to Lost and Found | Any Cast Member / Baby Care Center |
| Following up on existing report | Call Lost and Found with your Chargerback report number | (714) 817-2166 |
Step 1: Act Immediately — Go Back to Where You Lost It
Before contacting Lost and Found formally, your best first move is to return to the specific location where you last had your item and speak directly to a Cast Member there.
Cast Members at attractions, restaurants, and shops collect forgotten items and hold them locally for a period of time before turning them in to the central Lost and Found facility. If you left your phone on a ride vehicle, your sunglasses at a restaurant table, or your bag at a show — go back immediately and ask the Cast Member on duty. Your item may still be right there waiting for you.
This is especially true for ride items. If something fell out of your pocket or bag on an attraction, tell a Cast Member at the ride exit immediately. They can radio the ride team to check the vehicle before it cycles again.
Step 2: Visit the Lost and Found Facility in Person
If you’re still in the park and can’t locate your item at the source, head to the central Lost and Found facility.
Location: According to Disney’s official Lost and Found page, the Lost and Found facility for the entire Disneyland Resort — covering both Disneyland Park, Disney California Adventure, and Downtown Disney — is located to the left of the main entrance to Disneyland Park.
How to find it: Stand in the Esplanade between the two park gates facing the Disneyland Park entrance. Turn left. You’ll see the Lost and Found building on your right, just before the locker area.
All items collected from both parks, Downtown Disney, and the resort hotels eventually make their way to this single central facility. You only need to visit one location regardless of where in the resort you lost your item.
Step 3: File an Online Report Through Chargerback
Disneyland Resort uses Chargerback — an online lost item tracking system — to manage all lost and found reports. This is the primary method for reporting a lost item, especially if you’ve already left the resort.
How to file a report:
- Visit disneyland.disney.go.com/guest-services/lost-and-found
- Click the online report form link
- Select the area of the resort where you last had the item (Disneyland Park, DCA, Downtown Disney, or a specific hotel)
- Provide a detailed description of the item — color, brand, size, any distinguishing features
- Submit the form
Once submitted, you’ll receive an email from Chargerback with your lost item report number. Chargerback will provide your report information to the Disneyland Resort team so they can search for your item, and will send you periodic email updates about your search status.
File your report as soon as possible. The sooner you report, the better your chances — especially if your item was lost in a high-traffic area where multiple similar items may come in.
Phone Number for Disneyland Lost and Found
If you need to speak with someone directly or want to follow up on an existing report, you can call Disneyland Lost and Found at:
(714) 817-2166
Be aware that this line may go to voicemail during busy periods. If you reach voicemail, leave your name, callback number, a description of the item, and your Chargerback report number if you have one. Cast Members will return your call when they’re able.
How Long Does Disneyland Hold Lost Items?
How long your item is held depends on its value:
- High-value items (wallets, phones, prescription glasses, cameras, credit cards, keys) — held for up to 90 days
- Lower-value items (sunglasses, hats, toys, clothing, general merchandise) — held for approximately 30 days
File your Chargerback report as soon as you realize something is missing — even if it’s weeks after your visit, your item may still be in the system.
Lost Item on a Ride — What to Do
Items that fall off or out of ride vehicles are a specific and common situation at Disneyland. Here’s the right approach:
During your visit: Tell a Cast Member at the ride exit immediately. They can contact the attraction operations team to check vehicles during the next maintenance cycle. Do not attempt to retrieve items yourself — ride areas are safety-restricted zones and guests cannot enter them.
After your visit: File a Chargerback report with as much detail as possible — the specific ride, approximate time, what the item looks like, and where in the vehicle you were seated. Ride teams do collect items from vehicles regularly and turn them in to Lost and Found.
Important note on phones and cameras: If a loose phone or camera flew off during a ride, it may have been recovered by ride operations during their standard safety checks. These are among the most commonly recovered items. File your report promptly and include the item’s IMEI number if it’s a phone — this helps Cast Members verify ownership when a match is found.
Lost Item at a Disneyland Resort Hotel
If you left something in a hotel room or hotel common area, the process is slightly different from park lost items:
- Contact the specific hotel directly — call the hotel’s front desk and ask for housekeeping or the lost and found department
- Describe the item and the room number you stayed in
- If you’ve checked out and left the property, also file a Chargerback report online
- Housekeeping teams at all three Disneyland Resort hotels (Grand Californian, Disneyland Hotel, Pixar Place Hotel) do check rooms after checkout and turn items in
Disney has a track record of shipping recovered hotel items back to guests at no cost for high-value items — prescription glasses, wallets, and phones in particular.
Lost Child at Disneyland — Different Process
If you are separated from a child (or an adult in your party with special needs), do not go to Lost and Found — this requires immediate Cast Member assistance.
Contact a Cast Member immediately — any Cast Member in any location can radio for help and initiate the resort’s lost child protocol. Disney has a comprehensive system for reuniting separated guests.
You can also go directly to the nearest Baby Care Center, which serves as a Lost Children facility at Disneyland Resort. These are located near the main entrance areas of both parks.
Tips to Avoid Losing Things at Disneyland
Use bags with secure closures on rides. Open-top totes and drawstring bags are easy to lose items from on fast-moving attractions. A backpack with a zipper or a crossbody bag with a clasp keeps everything secure.
Use designated loose article bins. Every ride with a height requirement has bins at the boarding area for loose items — phones, hats, sunglasses. Use them. Placing items here before boarding means they’re waiting for you when you exit, not somewhere in the ride track.
Photograph your valuable items before your trip. Having a photo of your phone case, camera, or wallet makes describing it to Lost and Found significantly more effective and speeds up the matching process.
Note your phone’s IMEI number before visiting. On iPhone, find it in Settings → General → About. On Android, dial *#06#. If your phone is lost, this number helps Cast Members verify it’s yours when recovered.
Use Apple AirTags or Tile trackers. Attaching a tracker to your bag, stroller, or camera equipment means you can locate it via your phone even if it’s been turned in to Lost and Found — and shows Cast Members exactly where it ended up.
Designate a bag carrier. On every ride, one person in your group is responsible for carrying all valuables in a securely zipped bag. This prevents the “I thought you had it” situation at ride exits.
Label everything that matters. A luggage tag with your name and phone number on your stroller, a label inside your child’s backpack, your name written inside a hat — small things that massively increase return rates.
Have more questions about your Disneyland visit? Ask our AI concierge at ai.enchantedinsider.com — it covers everything from park planning to guest services tips.